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AI output review queue for customer support macros

Support teams are trialing an AI output review queue to ensure support macros meet policy, tone, and accuracy standards before deployment.

Board of trustees approves $1.9M settlement with Shirinian over Charlie Kirk comment

The trustees approved a $1.9 million settlement with Tamar Shirinian related to comments about Charlie Kirk, ending a disputed legal matter.
AI output review queue for customer support macros

AI output review queue for customer support macros

Support teams are testing a new AI output review queue to ensure support macros align with policies, tone, and accuracy before publication.

University of Tennessee to pay $1.9M to professor fired over Charlie Kirk comment

The University of Tennessee will pay $1.9 million to a professor dismissed after making a comment about Charlie Kirk, in a settlement announced today.
What to know ahead of the July 1 student loan shakeup

What to know ahead of the July 1 student loan shakeup

Important updates for borrowers ahead of July 1, including repayment resumption and new policies. Stay informed about what’s confirmed and what remains uncertain.
Can the Trump administration make college cheaper? : Planet Money

Can the Trump administration make college cheaper? : Planet Money

Exploring whether the Trump administration’s policies could reduce college costs, with analysis on current proposals and their potential impact.
A Skill Is a Folder, Not a Prompt: What Anthropic Learned Running Hundreds of Them

A Skill Is a Folder, Not a Prompt: What Anthropic Learned Running Hundreds of Them

Anthropic says Claude Skills are reusable folders with instructions, scripts and references, based on its internal use across engineering teams.
Kill-Switch-Proof: How to Build So Washington Can’t Take Your AI Stack Down

Kill-Switch-Proof: How to Build So Washington Can’t Take Your AI Stack Down

Thorsten Meyer AI says June model access curbs show why firms need fallback tiers, gateways and self-hosted AI capacity.